Storage St Margarets Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage St Margarets provides storage and related removal services to customers. By placing a booking, using our services, or allowing your goods to be handled or stored by us, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use our services.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
"Company" means Storage St Margarets, the provider of storage and related removal services.
"Customer" means the individual, partnership, company or other entity that contracts with the Company for services.
"Services" means any storage services, removal services, collection, delivery, packing, loading, unloading, or associated services provided by the Company.
"Goods" means the items, belongings, furniture, equipment, or other property that the Customer asks the Company to store, move, handle, or otherwise deal with.
"Storage Facility" means any premises or units operated or arranged by the Company for storing Goods.
"Contract" means the agreement between the Company and the Customer incorporating these Terms and Conditions, any written quotation, and any written confirmation of booking.
2. Scope of Services
The Company offers storage services and, where agreed, removal and transportation services related to those storage services. The exact scope and specification of the Services will be as set out in the quotation or confirmation of booking issued to the Customer. Any additional services requested after the initial booking may incur further charges and are subject to the Company’s agreement and availability.
3. Booking Process
3.1 All bookings for storage and associated removal services are subject to availability and acceptance by the Company. A booking is not confirmed until the Customer has received explicit confirmation from the Company.
3.2 Quotations are normally provided based on the information supplied by the Customer regarding the volume and type of Goods, property access, distance, timing, and any special requirements. The Customer is responsible for ensuring that all information provided is accurate and complete.
3.3 Quotations are typically valid for a limited period as stated in the quotation. If no period is stated, the quotation will be valid for 30 days from the date of issue, after which the Company may revise the quotation.
3.4 The Company reserves the right to revise the quotation or apply additional charges where the information provided by the Customer proves to be inaccurate or incomplete, or where additional work is required that was not included in the original quotation.
3.5 By accepting the quotation, whether verbally or in writing, the Customer confirms their agreement to these Terms and Conditions and authorises the Company to proceed with the booking, subject to payment requirements.
4. Payments and Charges
4.1 The Customer must pay all charges in accordance with the payment terms notified in the quotation or booking confirmation. The Company may require payment of a deposit and payment in advance for storage and removal services.
4.2 Storage charges are typically payable in advance, either monthly or as otherwise agreed. Where ongoing storage is provided, the Customer agrees to pay all recurring storage charges promptly when due.
4.3 Removal, collection, delivery, or other one-off services must normally be paid for before the service date or on such terms as set out in the confirmation of booking. The Company may refuse to start or continue any Services if payment has not been received in cleared funds by the due date.
4.4 If the Customer fails to pay any amount when it is due, the Company may charge interest on the overdue amount at the statutory rate and may apply administrative fees associated with late payment and debt recovery.
4.5 If charges remain unpaid, the Company may exercise a lien over the Goods, meaning the Company may retain possession of the Goods until all outstanding amounts and expenses are settled in full. If charges remain unpaid after reasonable notice, the Company may sell or dispose of some or all of the Goods in order to recover the outstanding sums and reasonable associated costs, remitting any surplus to the Customer where possible.
5. Customer Obligations
5.1 The Customer warrants that they are the owner of the Goods or are duly authorised by the owner to enter into a Contract with the Company.
5.2 The Customer must ensure that Goods are properly packed, labelled, and prepared for storage or transport, unless packing services are expressly included in the quotation. The Company may refuse to handle items it reasonably considers to be inadequately packed or unsafe.
5.3 The Customer must provide clear instructions, accurate contact details, correct addresses, and sufficient information regarding access restrictions, parking conditions, and any unusual features that may affect the Services.
5.4 The Customer is responsible for arranging suitable parking and, where necessary, any permits or authorisations required for the Company’s vehicles. Any fines, charges, or delays arising from a failure to arrange suitable parking may be charged to the Customer.
5.5 The Customer must not store or request the Company to handle any items that are prohibited under these Terms and Conditions, unlawful to possess, or unsuitable for storage.
6. Prohibited and Restricted Items
6.1 The Customer must not store or arrange for the Company to transport any of the following:
Explosives, ammunition, firearms, or weapons of any kind.
Flammable, hazardous, toxic, or corrosive substances, including chemicals, gases, fuels, or oils.
Perishable or infested items, including food, live plants, or living creatures.
Waste, rubbish, or items intended only for disposal.
Illegal goods, stolen property, or items in breach of any law or regulation.
Cash, bullion, precious stones, securities, or extremely high value items unless expressly agreed in writing and specifically insured.
6.2 The Company may refuse to accept any Goods that it reasonably suspects to be prohibited or unsafe. If prohibited items are discovered after acceptance, the Company may remove, dispose of, or surrender them to the authorities without notice and at the Customer’s expense.
7. Waste Regulations and Disposal
7.1 The Company operates in accordance with applicable waste management regulations. The Customer must not use the storage facility as a dumping ground for waste materials or items intended only for disposal.
7.2 Where the Customer requests disposal or clearance of items, this must be agreed in advance and may be subject to additional charges, including any fees related to lawful disposal at licensed facilities.
7.3 The Customer remains responsible for ensuring that any items presented for disposal do not contain hazardous materials or unlawful substances. If such materials are discovered, the Company may refuse to handle them and may require the Customer to remove them promptly at their own cost.
7.4 Any costs, penalties, or liabilities incurred by the Company as a result of the Customer’s failure to comply with waste regulations or these Terms and Conditions may be recovered from the Customer.
8. Access to Storage Facilities
8.1 Access to stored Goods is subject to the facility’s opening times, security procedures, and any access arrangements set out in the Customer’s agreement. The Company may require security checks or identification before granting access.
8.2 Access may be temporarily restricted for maintenance, safety, or operational reasons. Where reasonably practicable, the Company will provide notice of any significant restrictions.
8.3 The Customer must not allow unauthorised persons to access the storage facility under their name. The Customer is responsible for the actions of any person they authorise to access their Goods.
9. Cancellations and Amendments
9.1 The Customer may cancel or amend a booking by giving notice to the Company. Cancellation terms and any applicable fees will be set out in the quotation or confirmation of booking.
9.2 If the Customer cancels within a specified period before the agreed service date, a cancellation fee may be charged to cover administrative costs and loss of reserved capacity. If no specific cancellation terms are provided, the Company may charge a reasonable percentage of the quoted price where minimal notice is given.
9.3 If the Customer fails to be present or provide access at the agreed time, this may be treated as a late cancellation and full or partial charges may apply.
9.4 The Company reserves the right to cancel or reschedule services where necessary due to circumstances beyond its reasonable control, such as severe weather, accidents, road closures, or emergencies. In such cases, the Company will aim to offer an alternative date or a refund for services not provided, but will not be liable for consequential losses.
10. Liability and Insurance
10.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss of or damage to Goods is limited as set out in this clause.
10.2 Unless otherwise agreed in writing, the Company’s liability for any claim arising from loss of or damage to Goods, however caused, will not exceed a specified limit per item or per consignment as set out in the quotation or applicable policy. The Customer is strongly advised to arrange adequate insurance cover for the full value of their Goods.
10.3 The Company will not be liable for any loss or damage arising from the following causes:
Inherent vice, defect, or natural deterioration of the Goods.
Insufficient or improper packing or preparation where this was not undertaken by the Company.
Wear and tear, cosmetic damage, or minor scratches occurring during normal handling.
Acts or omissions of the Customer or any third party not acting on behalf of the Company.
Events beyond the Company’s reasonable control, including fire, flood, theft, or other incidents where the Company has taken reasonable precautions.
10.4 The Company will not be liable for indirect or consequential losses, including loss of profit, loss of use, or emotional distress arising from loss of or damage to sentimental items.
10.5 The Customer must notify the Company in writing of any loss of or damage to Goods as soon as reasonably practicable and in any event within a reasonable period after becoming aware of it. Failure to notify the Company within a reasonable time may affect the ability to investigate and may prejudice any claim.
11. Indemnity
The Customer agrees to indemnify and hold harmless the Company against any claims, losses, damages, costs, or expenses arising from the Customer’s breach of these Terms and Conditions, including but not limited to the storage or handling of prohibited items, non-compliance with waste regulations, or failure to obtain necessary consents or permissions.
12. Termination of Storage
12.1 Either party may terminate ongoing storage by giving the period of notice specified in the storage agreement, or if no period is specified, by giving a reasonable period of written notice.
12.2 Upon termination, the Customer must arrange for removal of all Goods from the storage facility and settle all outstanding charges. If the Customer fails to remove their Goods by the agreed date, the Company may charge additional storage fees and may exercise a lien over the Goods.
12.3 If Goods remain uncollected for a significant period after termination, and after reasonable attempts to contact the Customer, the Company may sell or dispose of the Goods to recover outstanding sums and reasonable costs.
13. Data Protection and Privacy
The Company may collect and process personal data about the Customer in order to provide the Services, manage the account, and comply with legal obligations. The Company will handle personal data in accordance with applicable data protection laws and its internal policies.
14. Complaints
If the Customer has any concerns or complaints about the Services, they should raise them with the Company at the earliest opportunity. The Company will endeavour to address complaints promptly and fairly. Making a complaint does not affect the Customer’s statutory rights.
15. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, the Services, or the Contract shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.
16.2 No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.
16.3 The Contract is between the Company and the Customer. No other person shall have any rights to enforce any of its terms.
16.4 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking or renewal of storage will apply to that Contract.
By using the Services of Storage St Margarets, the Customer confirms that they have read, understood, and agreed to be bound by these Terms and Conditions.
